Surveillance Triage

The decision to place a workers’ compensation claimant under surveillance can be one of the most complex and difficult decisions to confront you when managing claims.  First, there are numerous legal, ethical practical and safety considerations to take into account. Next, there is the question as to whether it is the right time to conduct surveillance.  A multitude of factors from the time of year, to the pending medical appointments or treatment plans, to circumstances relating to the administration of the claim can influence this decision. You may wonder whether it would be better to simply report your concerns to your workers’ compensation provider and ask them to conduct surveillance. Here again, there are a number of factors that may influence your decision.  Lastly, if you have decided to contract a surveillance investigation who do you hire, how do you instruct them, what should you expect from them during the course of the investigation or at  its conclusion and what should you budget for the investigation will all need to be decided. If you find yourself considering contracting a surveillance investigation and unsure if you should, ForensIQ Risk Intelligence is here to help. Our Surveillance Triage service is designed to help you navigate this complex decision so that you can avoid the costly mistake of contracting surveillance in situations where there is likely to be little or no return on investment.

Surveillance Triage includes a person-to-person telephone consultation where we  will discuss all of the relevant issues specific to the claim you are managing to help you to reach a sound, carefully thought out decision about whether or not to proceed with surveillance.  If you decide to proceed with a surveillance investigation we have posted links to a number of provincial and regional private investigations associations on our Resources page to help get you started. 

To request Surveillance Triage services please complete our online referral form.  Once we have reviewed your information we will contact you to Triage the case together.  We will also e-mail you a record of our conversation for your reference.

If you don’t want to contract and manage surveillance yourself, ForensIQ can help.  Our Surveillance Brokerage service (where available) will contract the services of one of our preferred surveillance investigation providers and manage the surveillance investigation for you.  Click here to learn more about our Surveillance Brokerage service.